Trail Tech in Battle Ground, WA Closed now

Reviews about Trail Tech

• ★ ★ ★ ★ ★

  March 18, 2019, by Alex S
  Ended up calling Trail Tech after a horrific experience at one of their market peers. Trail Tech gets 5 stars to the competitions 1. I called Trailtech technical support 3 times in one day as I figured out which stator I needed, their wattage output spec methodology and to confirm my aftermarket flywheel wouldn't be an issue. They were gracious every time. Then, experience being so good, I called back to add a computer to the order and ask a few more questions about that. I waited once out of all those calls, probably 3 minutes total. Technician was knowledgeable, and most of all acted like he wanted to be in his role and desired to help. Thanks Trail Tech! Edit: Unbelievably, after this positive review the company shipped me a different part number stator than was ordered, risking my travel schedule. I have provided them a voice mail instructing them on how to minimize additional fallout from the damage already done and will update review accordingly. Down to 2 stars from 5. Edit 2: Trailtech returned my Saturday morning voicemail promptly Monday morning letting me know they were overnighting the correct part without drama, arguments, or other inappropriate pushback. Back up to 5 stars.